Terms and Conditions for Aurosky Online Reservation System

Visitors and users (hereafter referred to as the customer) of the Aurosky Online Reservation System on the Internet (hereafter referred to as System) agree to comply with the following terms of use (hereafter referred to as Terms) before any booking of seats.The Organizer shall have the right to amend the Terms of use of the System by publishing the relevant information/news on www.aurosky.in. The amendments enter into effect upon their publication on www.aurosky.in.

1. DEFINITIONS AND INTERPRETATION

“Seats” refers to the seats or other types of “Event” refers to the Aurosky experience, which will be held at a venue in respect of which we have the right to sell you seats. Evidence (including electronic/online bookings) for our event sold by us to you. “Venue” means any facilities or locations of any nature where the event is being held. “We” means the organizer. “Us” and “Our” shall be read accordingly. “You” means the customer who booked or anybody who in our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly.

2. INFORMATION ABOUT US

Our website, www.aurosky.in, is owned and operated by Aurosky.

3. SEATS

3.1 All prices quoted are in Indian Rupee (INR) excluding local taxes and GST.

3.2 All seats are sold subject to availability and these terms and conditions. These terms and conditions should be read carefully prior to booking and any queries relating to them should be raised with us prior to booking, as booking of seats constitutes acceptance of these terms and conditions.

3.3 You shall receive the confirmation of seat(s) from the System through the e-mail address provided by the customer in the System upon paying for the seat(s).

3.4 You shall not decide on the arrangement of seat(s) during the event.

3.5 A valid seat(s) confirmation must be produced to get into the event. Seat is valid on the date and time of the event only. One (1) seat admits one (1) person only.

3.6 Removing any part of, altering, or defacing the seat confirmation may invalidate your seat. It is your responsibility to check your seat during the booking process on our System. Any mistake made during the booking cannot be rectified after the booking. Please check your seat confirmation carefully and contact us immediately if there is a mistake.

3.7 The resale of seat(s) is prohibited. We reserve the right to cancel any seat(s) that have been resold. 

3.8 Any use of the Aurosky System website, its contents, and data for any unlawful activities, as well as for the purpose of sale or resale of seat(s), is prohibited without the organizer’s prior written consent. We shall have the right to charge a contractual penalty for breach of contract in the amount of up to Rs.10,00,000/- from any customer who has violated this provision.

3.9 Once seat(s) are sold, no refund, amendment, or cancellations will be entertained.

3.10 We will not be responsible for any seat(s) confirmation that is lost, stolen, or destroyed.

3.11 The Organizer only accepts responsibility for seat(s) bought from one of its own managed sales points.

3.12 Ownership or possession of a seat(s) confirmation does not confer any rights (by implication or otherwise) on you to use, alter, copy, or otherwise deal with any symbols, trademarks, logos, and/or intellectual property appearing on the seat(s) confirmation.

3.13 Any seat(s) confirmations obtained in breach of these terms and conditions shall be void and all rights conferred or evidenced by such seat(s) shall be void. Any person seeking to use such a void seat(s) in order to gain or provide entry to our event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void seat(s) are non-refundable.

3.14 You may transfer the seat(s) and the consideration for seat(s) transfer will however be given if you can provide evidence of double booking, illnesses, or other related emergencies to the Organizer 48 hours before the session through email: info@aurosky.in together with his/her replacement’s details such as Full Name, Identification Card Number/Passport Number, Contact Details, etc.

3.15 By performing any action on the System’s site, Customer confirms that all terms and conditions have been accepted

3.15.1 All prices quoted are in Indian Rupee (INR) excluding local taxes and GST.

3.15.2 It is a legal entity whose representative has all and any powers to use the System services in the name of that person and to assume any obligations for that legal entity.

3.15.3 The person duly understands and complies with all the Terms of Use of the system.

3.15.4 Pregnant women are not allowed to experience Aurosky.

3.15.5 If the guest is under the age of 18, the presence and signature of parents/guardian that is at least 18 years old and above will be required for the indemnity form.

4. PRICE AND PAYMENT

4.1 The price of the seat(s) shall be the price seat(s) at the time we accept your order.

4.2 Please be advised that additional credit/debit card or banking fees may be charged per seat on certain performances.

4.3 If you pay via credit/debit card, you can find the payment transaction on your credit/debit card statement under the name of the firm on the invoice.

4.4 Discount/Promotion codes are not applicable in conjunction with other ongoing promotions, discounts, vouchers, or privilege cards.

5. CHANGES TO EVENT

The Organizer may postpone, delay, cancel, interrupt, or stop the event due to adverse weather, dangerous situations, or any other causes beyond reasonable control.

6. LIABILITY

In the event of the event being delayed, canceled, or postponed, the Organizer cannot be held responsible for any costs incurred by the customer for travel, accommodation, or any other related service. Decisions to postpone or delay events are not under the Organizer’s control; therefore, we are not liable and will not offer compensation or refunds of any costs incurred. A full refund (on the fee of the seat only) will be given if the Organizer makes the cancellation.

7. CANCELED OR RESCHEDULED EVENTS

It is your responsibility to ascertain whether the Event has been canceled or rescheduled and the date and time of any rescheduled event. Where an event is canceled or rescheduled, the organizer will use our reasonable and best endeavors to notify you. 

8. USE OF DETAILS AND DATA

Information is collected from those registering in the System in order to facilitate seat(s) booking or other services available.

9. CONDITIONS OF ADMISSION

9.1 You have to be at least 13 years old and above to be able to take part in the Aurosky experience. If the guest(s) is under the age of 18, the presence and signature of parents/guardian that is at least 18 years old and above will be required for the indemnity form. 

9.2 Punctuality is very important for the Aurosky experience. You are advised to arrive at the exact scheduled time of your package. If there is a delay on your arrival and the platform has already been lifted, the Organizer will not lower the platform for you and your seat(s) will be canceled automatically, with no refund given.

9.3 You are advised to dress accordingly to the weather. Please be advised that at 50 Meters height, the wind can be stronger and the temperature can be lower than usual. Once the platform has already been lifted, the Organizer will not lower the platform for you if you request to change your attire, shoes, etc.

9.4 The Organizer cannot guarantee that participating chefs and restaurants will prepare dishes without common allergens, such as nuts, dairy, gluten, etc. You are advised to go through the menu on our website before purchasing a seat(s). You shall be responsible for your own health and safety and shall observe any and all precautions regarding your medical condition, inter alia diabetes, food allergies, etc.

9.5 The Organizer reserves the right to refuse or deny your admission to the venue in reasonable circumstances, including health and safety matters, licensing reasons, or where a seat(s) is void. The Organizer also reserves the right to request you to leave the venue at any point in time on any reasonable grounds and may take any appropriate action to enforce this right.

9.6 By way of example, the Organizer may remove anybody 

who:

9.6.1 Behaves in a manner which, in the reasonable opinion of the organizer, has or is likely to affect the enjoyment of other Customers.

9.6.2 Uses threatening, abusive, or insulting words or behavior or in any way provokes or behaves in a manner which may disturb the peace of the Organizer and other Customers.

9.6.3 In the reasonable opinion of the Organizer, you are acting under the influence of alcohol or drugs.

9.7 You must comply with the instructions and directions given by the Organizer, the staff, and stewards on duty. No refunds will be given to anyone who has been denied entry due to their own behavior as suggested in, but not limited to, the examples above.

9.8 You voluntarily assume all risk and danger incidental to the event whether occurring prior to, during, or subsequent to the actual event, including any death, personal injury, loss, damage, or liability.

9.9 Aurosky does not tolerate any form of physical or verbal abuse towards its staff or customers.

9.10 Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information. Additionally, height is a major factor in deciding who can take this experience; therefore, it is intended for individuals who are 3.5-4 feet and above. We are currently giving sessions to kids above the height of 3.5-4 feet as they fit in safety belts.

 

10. CANCELLATION POLICY

10.1 Once seat(s) are sold, no refund, amendment, or cancellations will be entertained.

10.2 You may transfer the seat(s) and the consideration for seat(s) transfer will however be given if you can provide evidence of double booking, illnesses, or other related emergencies to the Organizer 48 hours before the session through email: contact@aurosky.in together with his/her replacement’s details such as Full Name, Identification Card Number/Passport Number, Contact Details, etc.

11. INDEMNITY

You agree to indemnify us against all liabilities, claims, and expenses that may arise from any breach of these terms and conditions by you or through a machine on which you accessed the System.

12. FORCE MAJEURE

If the performance of any obligation of the Organizer is prevented or delayed by any act or event outside its reasonable control, including without limitation strikes, lockouts, accidents, war, fire, breakdown of the plant or machinery, delay in transportation, government action, riot, civil commotion, explosion, pandemic, health concerns or acts of God, the Organizer shall be excused from performance of its obligations.

13. WAIVER

No failure or delay by the Organizer in exercising any of its rights under these terms and conditions shall be deemed to be a waiver of that right, and no waiver by the Organizer of a breach of any provision of these terms and conditions shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

14. SEVERABILITY

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the  remainder of the provision in question shall not be affected.

15. THIRD PARTY RIGHTS

A person who is not a party to these terms and conditions has no rights to enforce any terms of these terms and conditions.

16. ENTIRE AGREEMENT

These terms and conditions (and the documents referred to within) constitute the entire agreement between the parties in connection with the subject matter and supersede any previous terms and conditions, agreement, or arrangement between you and the Organizer relating to the subject matter. Each party acknowledges that in entering into these terms and conditions it has not relied on any representation, warranty, agreement, or statement not set out in these terms and conditions.

17. GOVERNING LAW

These terms and conditions shall be governed by and construed in all respects following Indian law, and you hereby submit to the exclusive jurisdiction of the Indian courts.

By using our services and the System, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.